Terms of Service

Effective

These Terms govern DeepDocket's website and services, provided by Emergent Tech, LLC ("DeepDocket," "we," or "us"). By accepting these Terms or using the services, you agree to them. If you act for a firm or another organization, you represent that you have authority to bind it. An order or separate agreement signed by us controls if it expressly conflicts with these Terms.

Section 12 includes binding arbitration and a class-action waiver, subject to its exceptions and applicable law.

1. Accounts and professional responsibility

DeepDocket provides workflow, intake, document, electronic-signature, and AI-assisted tools. It is not a law firm, does not provide legal advice, and does not create an attorney-client relationship. Your firm remains responsible for legal judgment, deadlines, client communications, document accuracy, filing decisions, and professional obligations. Use of the service does not guarantee a legal outcome, preserve privilege in every circumstance, or establish that a document or electronic signature meets a particular legal requirement.

Users must be at least 18 and able to enter an agreement. A firm or authorized adult may provide records about a child for a legal matter; this does not authorize children to register or participate directly. Provide accurate account information, protect credentials, manage access permissions, and promptly report suspected unauthorized use. You are responsible for activity you authorize through your account.

2. Private firm and client data

You retain your rights in private matter records, documents, intake answers, signatures, private packages, and AI inputs and outputs. As between you and DeepDocket, we claim no ownership in that data. This does not guarantee that AI output is unique or eligible for intellectual-property protection.

You authorize us and our service providers to host, copy, transmit, and otherwise process private data to provide and secure the service, carry out authorized instructions, and meet legal obligations. You must have authority to submit the data and authorize its processing, including through selected integrations and AI features. Our Privacy Notice describes data handling and requests. Applicable data-processing agreements remain in force.

This permission does not give us a right to sell private client records, publish them, or use them in advertising. The public-content license below does not apply to private firm or client data. Only share records with participants who are authorized to receive them.

3. Platform, public packages, and feedback

We and our licensors retain rights in the DeepDocket platform, software, branding, and materials we supply. Subject to your plan and these Terms, we grant you a limited, non-exclusive right to use the service for your firm's work and authorized participation in its workflows. The available package library is included with the applicable platform subscription; any separate license identified for particular content also applies. Do not resell the platform or use our branding without permission.

If you deliberately publish a package or other content, you retain your rights and grant us a worldwide, non-exclusive, royalty-free license to host, display, reproduce, distribute, and adapt it as needed to operate the service. You authorize other users to install, copy, adapt, and use published packages in their workflows, subject to any license displayed with the package. Removing public availability does not revoke rights in copies already installed or downloaded. This license permits attribution associated with the content, not an unrelated endorsement in your name.

Publish only content you have authority to share and license. Do not publish confidential client information. We may remove or restrict public content that violates these Terms, infringes rights, or creates a security or operational risk. We may use voluntary product feedback without payment or attribution; private client data is not product feedback. Existing written referral or publisher agreements govern any compensation; publication alone does not create a payment right.

Report suspected infringement to [email protected], identifying the work, the material at issue, your authority, and how to contact you.

4. AI and connected services

AI-generated answers, documents, mappings, and summaries may be inaccurate, incomplete, or unsuitable for a matter. Review them before use and obtain qualified professional review where needed. Firms must approve material workflow changes and filing output. AI features may send prompts, conversation context, tool results, and PDF content to providers described in the Privacy Notice.

Connected services are also governed by their providers' terms. Review the permissions and information you share. Google calendar connections can read and write event details and send invitations; disconnecting does not remove copies already shared. Third-party content and links are not an endorsement or a guarantee of availability or accuracy.

5. Acceptable use

You must comply with applicable law and use DeepDocket only for authorized purposes. You must not:

Lawfully handling relevant evidence in a private matter is distinct from publishing it. These Terms do not prohibit truthful reviews, lawful complaints, or reporting suspected violations to authorities.

6. Subscriptions, trials, and AI credits

Your accepted plan or order specifies fees, billing frequency, included features, limits, and applicable taxes. You authorize the charges disclosed when you purchase. Paid subscriptions renew for the stated billing period unless canceled before renewal. An account billing administrator can cancel through billing settings or contact support for help; cancellation takes effect at the end of the current paid term. Keep billing information current.

Except where applicable law or an agreed offer requires otherwise, fees are non-refundable. We will give notice of changes to recurring prices before they apply, with an opportunity to cancel before renewal. A standard trial, if offered, follows the duration, price, and renewal terms shown when you enroll. Creating an account alone does not authorize a paid subscription.

90-day design-partner pilot

A firm accepted into the I-130 design-partner pilot receives setup and agreed scoped access free for 90 days from its agreed activation date. The pilot does not automatically convert to a paid subscription and does not authorize an automatic charge. One extension of up to 30 days may be agreed in writing for documented collection delays on active matters. Paid continuation requires an explicit agreement on price, start date, and payment authorization. Without an agreed extension or paid continuation, the pilot ends. Arrange needed downloads and transition before it ends. These pilot terms take precedence over standard trial and renewal terms and are not a general free-access offer.

AI credits, where enabled

AI credits are shared by the firm. Your offer and billing page identify the allowance, purchase price, and usage rate. Included credits refresh monthly, expire at the next allowance boundary, and do not roll over. Purchased credits have no scheduled expiry. Included credits are used first; continued included allowances depend on an eligible plan or pilot.

Metered work includes assistant responses, tool processing, summaries, and PDF mapping. Usage depends on the model and processing required. Requests may reserve more credits than final usage; unused reservations return after settlement. Interrupted or unpriced requests may remain reserved pending review. Contact support to question a usage entry.

Additional credits require a one-time purchase by a billing administrator. There are no automatic top-ups. Insufficient credits may stop AI work but do not authorize a card or bank charge. A refund, payment reversal, or dispute can remove credits, reduce the available balance, or temporarily restrict AI spending; it does not trigger an automatic charge. Canceling a subscription does not expire purchased credits, but credit use requires an eligible account. Contact support before closing an account with an unused balance. Refund rights under applicable law or an agreed offer remain unaffected.

7. Records and account closure

Keep independent copies of records your firm must preserve. Use available downloads and contact support about additional export or deletion requests before closing an account. The service does not promise a complete self-service account export or a particular backup recovery time or point. Retention and deletion, including records that remain after closure, are described in the Privacy Notice and any applicable firm agreement.

You may stop using the service and request account closure. Account closure and subscription cancellation are separate; cancel any paid subscription through billing settings. Accrued payment obligations and provisions intended to survive, including applicable content licenses, liability limits, and dispute terms, survive termination.

8. Service changes and suspension

We may maintain, update, or change the service and impose reasonable technical limits to protect it. We do not guarantee uninterrupted availability. We may suspend access or remove material to address nonpayment, a material breach, unlawful activity, or a security risk, and may terminate service where necessary. Where reasonably practicable and lawful, we will give notice and an opportunity to resolve the issue and retrieve records. Urgent security or legal circumstances may require immediate action. Do not evade an access restriction.

If we discontinue a paid service for business reasons, we will provide reasonable advance notice. Any refund or other rights under applicable law or your agreement remain unaffected. We are not responsible for delays caused by events beyond our reasonable control.

9. Warranties

To the extent permitted by law, the service and its content are provided "as is" and "as available." We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant error-free operation, complete security, or the accuracy or legal suitability of templates, third-party content, or AI results.

Nothing in these Terms excludes a warranty, remedy, or duty that applicable law does not allow us to exclude, or overrides an express commitment in a separate agreement with you.

10. Limits of liability

To the extent permitted by law, DeepDocket and its officers, employees, and agents are not liable for indirect, consequential, incidental, special, exemplary, or punitive damages, including lost profits, revenue, business opportunities, or loss of data arising from use of or inability to use the service.

Our total liability arising out of or relating to the service or these Terms is limited to the fees you or your firm paid us for the service during the six months before the event giving rise to the claim. This limit applies regardless of the legal theory, subject to any different express allocation in a separate agreement. It does not exclude or limit liability that cannot lawfully be excluded or limited, including applicable liability for fraud or willful misconduct.

11. Responsibility for third-party claims

For firm or business use, you agree to defend and indemnify DeepDocket and its officers, employees, and agents against third-party claims, damages, and reasonable costs, including attorneys' fees, arising from your unlawful use, material breach of these Terms, or content you provide that infringes another person's rights. This obligation does not apply to the extent a claim results from our breach, negligence, or willful misconduct.

We will notify you promptly of a claim, provide reasonable cooperation, and allow you to control its defense with reasonably acceptable counsel. You may not settle a claim in a way that imposes an obligation on us or admits fault on our behalf without our consent.

12. Governing law and disputes

Indiana law governs these Terms, excluding its conflict-of-law rules, and the Federal Arbitration Act governs the arbitration agreement. Mandatory protections of applicable law remain available. Before starting a proceeding, contact the other party in writing and try to resolve the dispute for 30 days. This does not prevent urgent relief or require a claim deadline to expire.

Except for the exceptions below, disputes relating to these Terms or the service will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA). Both parties waive a court or jury trial for claims subject to arbitration. The AAA Commercial Arbitration Rules apply, or the AAA Consumer Arbitration Rules when applicable. The applicable rules govern fees and procedures. Arbitration takes place in Marion County, Indiana, unless applicable law or AAA rules require otherwise; remote proceedings may be used as those rules permit. Judgment on an award may be entered by a court with jurisdiction.

To the extent permitted by law, claims must proceed individually, not as a class, collective, or representative action. This does not waive relief or representation that cannot lawfully be waived. If this restriction is unenforceable for a claim, that claim proceeds in court rather than class arbitration.

Either party may bring an eligible individual claim in small-claims court. Claims concerning intellectual-property rights, theft, invasion of privacy, unauthorized use, or injunctive relief are excluded from arbitration. For claims properly brought in court, the parties consent to the state and federal courts in Marion County, Indiana, except where mandatory law or the small-claims exception requires another venue. These Terms do not restrict complaints to regulators.

13. Notices and changes

We provide account and service notices electronically through the service or the email address associated with your account. Keep it current. You agree to electronic records and communications to the extent permitted by law; this does not waive mandatory signature or notice requirements.

We may update these Terms and will post the revision and effective date. For material changes, we will provide notice through the service or email before the changes apply and obtain acceptance where required. Changes apply prospectively and do not retroactively alter an existing dispute. If you do not agree, stop using the service and cancel any subscription before the changes apply, subject to your existing agreement.

14. General terms

These Terms and applicable orders or separate agreements are the agreement governing the service. A failure to enforce a provision is not a waiver. If a provision is unenforceable, the remainder continues to apply, subject to section 12. Neither party becomes the other's partner, employee, or agent. You may not transfer your account or this agreement without our consent. We may transfer it as part of a merger, reorganization, or sale of the business, subject to applicable law and the Privacy Notice.

15. Contact and complaints

For questions, complaints, or notices, contact Emergent Tech, LLC at [email protected] or 131 Continental Dr, Suite 305, Newark, DE 19713, United States. Phone: +1 614-931-0615.

California consumers may contact the California Department of Consumer Affairs, Consumer Information Center, at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or 1-800-952-5210. See its contact information.

Essential: sign-in, security, and your cookie choice.